{"id":16374,"date":"2015-05-22T11:54:07","date_gmt":"2015-05-22T08:54:07","guid":{"rendered":"https:\/\/ucge.com\/?p=16374"},"modified":"2023-04-12T15:45:38","modified_gmt":"2023-04-12T12:45:38","slug":"total-quality-and-customer-relations-training-at-ucge","status":"publish","type":"post","link":"https:\/\/ucge.com\/en\/ucgede-toplam-kalite-ve-musteri-iliskisi-egitimi\/","title":{"rendered":"\u00dc\u00e7ge’de Toplam Kalite ve M\u00fc\u015fteri \u0130li\u015fkisi E\u011fitimi"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\tKalite kavram\u0131n\u0131n \u00e7al\u0131\u015fma hayat\u0131na giri\u015fi ve geli\u015fim s\u00fcreci, \u00e7al\u0131\u015fanlar\u0131n kaliteye bak\u0131\u015f a\u00e7\u0131s\u0131 ve m\u00fc\u015fteri isteklerinin farkl\u0131l\u0131\u011f\u0131, m\u00fc\u015fteri memnuniyetinin ilk \u00f6ncelik olmas\u0131 ve ko\u015fulsuz sa\u011flanmas\u0131 i\u00e7in yap\u0131lacak \u00e7al\u0131\u015fmalar \u00fczerine \u00dc\u00c7GE \u00e7al\u0131\u015fanlar\u0131na bilgilendirme e\u011fitimi d\u00fczenlendi.\n\n\n\n

Kalite Sistem Uzman\u0131 Salih Yurtseven taraf\u0131ndan verilen e\u011fitimde Toplam kalitenin tarih\u00e7esi, Toplam kaliteye y\u00f6n verenler (Frederic W. Taylor\/Henry Ford\/William Edwards Deming),S\u00fcre\u00e7 i\u00e7inde kar\u015f\u0131la\u015f\u0131lan g\u00fc\u00e7l\u00fckler, Toplam kalite m\u00fc\u015fteri ili\u015fkisi, kalite kavram\u0131, m\u00fc\u015fterinin \u00f6nceli\u011fi,Toplam kalite ve m\u00fc\u015fteri ili\u015fkisinin ISO9001’deki yeri,Toplam kalite ve proses kavram\u0131 (M\u00fc\u015fteri odakl\u0131 proses yakla\u015f\u0131m\u0131),Yal\u0131n \u00fcretim,Yal\u0131n \u00fcretim ara\u00e7lar\u0131ndan TPM (Toplam \u00fcretken bak\u0131m \/ \u00dcretimdeki 16 kay\u0131p), 5S, Poka-Yoke, Giri\u015fim ve Yarat\u0131c\u0131l\u0131k (\u00d6neri sistemi), S\u00fcrekli geli\u015fim d\u00f6ng\u00fcs\u00fc (PDCA\/PUKO) ana ba\u015fl\u0131klar\u0131 alt\u0131nda \u00f6nemli bilgiler aktar\u0131ld\u0131.
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\n\nE\u011fitimle ilgili a\u00e7\u0131klama yapan Yurtseven “G\u00fcn\u00fcm\u00fcz\u00fcn vazge\u00e7ilmez kavramlar\u0131ndan biri olan “Kalite” toplumun her kesiminde s\u0131k\u00e7a konu\u015fulur olmaya ba\u015flad\u0131. \u0130ster hizmet sekt\u00f6r\u00fc olsun ister \u00fcretim sekt\u00f6r\u00fc; insanlar ald\u0131klar\u0131 hizmet veya \u00fcr\u00fcnden beklentilerini kar\u015f\u0131layamaz ise ho\u015fnutsuzluklar\u0131n\u0131 yaz\u0131l\u0131 veya s\u00f6zl\u00fc dile getirmeye ba\u015flad\u0131lar. Bu da hizmet veya \u00fcretim sekt\u00f6r\u00fcn\u00fc, daha kaliteli bir ba\u015fka deyi\u015fle her t\u00fcrl\u00fc m\u00fc\u015fteri beklentisine cevap verebilecek \u015fekilde hizmet veya \u00fcretim yapmaya zorlamaktad\u0131r.” dedi.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Kalite kavram\u0131n\u0131n \u00e7al\u0131\u015fma hayat\u0131na giri\u015fi ve geli\u015fim s\u00fcreci, \u00e7al\u0131\u015fanlar\u0131n kaliteye bak\u0131\u015f a\u00e7\u0131s\u0131 ve m\u00fc\u015fteri isteklerinin farkl\u0131l\u0131\u011f\u0131, m\u00fc\u015fteri memnuniyetinin ilk \u00f6ncelik olmas\u0131 ve ko\u015fulsuz sa\u011flanmas\u0131 i\u00e7in yap\u0131lacak \u00e7al\u0131\u015fmalar \u00fczerine \u00dc\u00c7GE \u00e7al\u0131\u015fanlar\u0131na bilgilendirme e\u011fitimi d\u00fczenlendi. Kalite Sistem Uzman\u0131 Salih Yurtseven taraf\u0131ndan verilen e\u011fitimde Toplam kalitenin tarih\u00e7esi, Toplam kaliteye y\u00f6n verenler (Frederic W. Taylor\/Henry Ford\/William Edwards Deming),S\u00fcre\u00e7 i\u00e7inde … Continue reading “\u00dc\u00e7ge’de Toplam Kalite ve M\u00fc\u015fteri \u0130li\u015fkisi E\u011fitimi”<\/span><\/a><\/p>","protected":false},"author":2,"featured_media":18629,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-16374","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-haberler"],"_links":{"self":[{"href":"https:\/\/ucge.com\/en\/wp-json\/wp\/v2\/posts\/16374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ucge.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ucge.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ucge.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ucge.com\/en\/wp-json\/wp\/v2\/comments?post=16374"}],"version-history":[{"count":0,"href":"https:\/\/ucge.com\/en\/wp-json\/wp\/v2\/posts\/16374\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ucge.com\/en\/wp-json\/wp\/v2\/media\/18629"}],"wp:attachment":[{"href":"https:\/\/ucge.com\/en\/wp-json\/wp\/v2\/media?parent=16374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ucge.com\/en\/wp-json\/wp\/v2\/categories?post=16374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ucge.com\/en\/wp-json\/wp\/v2\/tags?post=16374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}